1xlite Privacy Policy

1.Introduction

1xlite is committed to protecting the privacy and personal data of all users of its online gaming platform. We understand that Filipino players entrust us with sensitive personal and financial information, and we take that responsibility seriously. This Policy sets out in clear, plain terms how we handle your data from the moment you visit our platform to the moment you close your account — and beyond, where legal obligations require us to retain certain records.

By registering an account on 1xlite or using any of our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, please do not use the 1xlite platform.

This Policy should be read together with our Terms & Conditions and our Responsible Gaming Policy, both of which are incorporated by reference.

2.Data Controller

For the purposes of the Philippine Data Privacy Act of 2012, 1xlite acts as the Personal Information Controller in respect of the personal data collected through the 1xlite platform. This means that 1xlite determines the purposes and means of processing your personal data.

Where 1xlite engages third-party service providers to process personal data on its behalf (for example, payment processors or identity verification providers), those parties act as Personal Information Processors and are contractually bound to process your data only in accordance with 1xlite's instructions and this Policy.

For all data-related inquiries, please contact us at: [email protected]

3.Personal Data We Collect

1xlite collects the following categories of personal data from users of the platform:

We do not collect sensitive personal information beyond what is strictly necessary for identity verification and regulatory compliance . We do not collect or store payment card numbers directly — all card-based transactions are handled by PCI-DSS compliant third-party payment processors.

4.How We Collect Your Data

1xlite collects personal data through the following means:

• Direct collection: Information you provide when registering an account, completing KYC verification, making a deposit or withdrawal request, contacting customer support, or participating in promotions.
• Automated collection: Technical and usage data collected automatically when you access the platform, including through cookies, web beacons, and server logs.
• Third-party sources: Identity and fraud-check data received from licensed KYC verification providers, payment processors, and, where required by law, from PAGCOR or other regulatory bodies.

We will always inform you at the point of collection if providing certain data is mandatory (e.g., for account registration or KYC) or optional.

5.Purpose & Legal Basis for Processing

1xlite processes your personal data for the following purposes, each supported by a lawful basis under the Philippine Data Privacy Act of 2012:

• Account registration and management — to create and maintain your 1xlite account. Legal basis: Performance of contract.
• Identity verification (KYC) — to verify your age (21+), identity, and eligibility to use the platform in compliance with PAGCOR requirements. Legal basis: Legal obligation.
• Payment processing — to process deposits and withdrawals in Philippine Pesos via GCash, PayMaya, and Philippine bank transfers. Legal basis: Performance of contract.
• Anti-money laundering (AML) compliance — to monitor transactions for suspicious activity and report to relevant Philippine authorities as required by the Anti-Money Laundering Act (AMLA). Legal basis: Legal obligation.
• Responsible gaming — to monitor gameplay patterns and enforce responsible gaming tools such as deposit limits and self-exclusion. Legal basis: Legitimate interest / Legal obligation.
• Customer support — to respond to your inquiries, complaints, and support requests. Legal basis: Performance of contract.
• Marketing and promotions — to send you relevant offers and updates, where you have given your consent. Legal basis: Consent. You may withdraw consent at any time.
• Platform security and fraud prevention — to detect and prevent unauthorized access, cheating, and fraudulent activity. Legal basis: Legitimate interest.
• Legal and regulatory compliance — to comply with applicable Philippine laws, PAGCOR directives, and court orders. Legal basis: Legal obligation.

1xlite will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent.

6.Data Sharing & Disclosure

1xlite does not sell, rent, or trade your personal data to any third party for commercial purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:

• Payment service providers: GCash, PayMaya, and Philippine banking partners, for the purpose of processing deposits and withdrawals.
• KYC and identity verification providers: Licensed third-party providers who assist us in verifying your identity and age in compliance with PAGCOR requirements.
• IT and platform service providers: Cloud hosting, cybersecurity, and platform infrastructure providers who process data on our behalf under strict data processing agreements.
• Regulatory and law enforcement authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government bodies, where disclosure is required by law or court order.
• Professional advisers: Lawyers, auditors, and accountants, where necessary for legal, compliance, or financial purposes, subject to professional confidentiality obligations.

All third-party processors engaged by 1xlite are contractually required to implement appropriate technical and organizational security measures and to process personal data only in accordance with 1xlite's documented instructions.

7.International Data Transfers

Where 1xlite transfers personal data outside the Philippines — for example, to cloud infrastructure providers or technology partners with servers located abroad — we ensure that such transfers are conducted in compliance with the Philippine Data Privacy Act of 2012 and its Implementing Rules and Regulations.

Specifically, international transfers are made only where:

• The recipient country has been assessed to provide an adequate level of data protection; or
• Appropriate safeguards are in place, such as standard contractual clauses approved by the National Privacy Commission; or
• The transfer is necessary for the performance of your contract with 1xlite (e.g., processing a payment through an international payment network).

You may request further information about the safeguards applicable to any specific international transfer by contacting us at [email protected].

8.Data Retention

1xlite retains your personal data only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law and PAGCOR regulations. The following general retention periods apply:

• Account and identity data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in compliance with PAGCOR and AMLA record-keeping requirements.
• Transaction and financial records: Retained for a minimum of five (5) years from the date of each transaction, as required by the Anti-Money Laundering Act.
• KYC verification documents: Retained for a minimum of five (5) years following account closure or the completion of the relevant transaction.
• Customer support communications: Retained for three (3) years from the date of the last communication.
• Technical and usage data: Retained for up to twelve (12) months, unless required for longer periods for security or fraud investigation purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in accordance with 1xlite's data disposal procedures.

9.Security Measures

1xlite implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encryption in transit: All data transmitted between your device and the 1xlite platform is encrypted using TLS 1.2 or higher.
• Encryption at rest: Sensitive personal and financial data stored on 1xlite servers is encrypted using AES-256 encryption.
• Access controls: Access to personal data is restricted to authorized 1xlite personnel on a strict need-to-know basis, enforced through role-based access controls and multi-factor authentication.
• Regular security audits: 1xlite conducts regular penetration testing and security audits of its platform infrastructure.
• Incident response: 1xlite maintains a documented data breach response procedure. In the event of a personal data breach that poses a risk to your rights and freedoms, we will notify the National Privacy Commission and affected users within the timeframes prescribed by Philippine law.

While 1xlite takes all reasonable steps to protect your data, no method of electronic transmission or storage is completely secure. You are also responsible for maintaining the security of your own account credentials.

10.Cookies & Tracking Technologies

1xlite uses cookies and similar tracking technologies (such as web beacons and local storage) to enhance your experience on the platform. The following types of cookies are used:

• Strictly necessary cookies: Essential for the platform to function. These include session cookies that keep you logged in and security cookies that prevent cross-site request forgery. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings and display options to personalize your experience.
• Analytics cookies: Collect anonymized data about how users interact with the platform, helping us identify and fix performance issues and improve the user experience.
• Security cookies: Used to detect and prevent fraudulent activity, bot access, and unauthorized login attempts.

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the 1xlite platform. 1xlite does not use cookies to serve third-party advertising.

11.Your Data Protection Rights

Under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), you have the following rights in relation to your personal data held by 1xlite:

• Right to be informed: The right to know what personal data we collect, why we collect it, and how it is used — as set out in this Policy.
• Right of access: The right to request a copy of the personal data we hold about you.
• Right to rectification: The right to request correction of any inaccurate or incomplete personal data we hold about you.
• Right to erasure: The right to request deletion of your personal data, subject to our legal and regulatory retention obligations.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interest.
• Right to data portability: The right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data protection rights have been violated.

To exercise any of the above rights, please submit a written request to [email protected]. We will respond to all verified requests within thirty (30) calendar days. We may need to verify your identity before processing your request.

12.Children & Minors

The 1xlite platform is strictly intended for adults aged 21 years and above, in accordance with PAGCOR regulations governing online gaming in the Philippines. 1xlite does not knowingly collect personal data from individuals under the age of 21.

If we become aware that personal data has been collected from a person under 21 years of age, we will take immediate steps to delete that data and close the associated account. Any winnings accrued by an underage user will be forfeited.

If you believe that a minor has registered an account on 1xlite, please notify us immediately at [email protected].

13.Third-Party Links

The 1xlite platform may contain links to third-party websites or services (for example, payment provider portals). This Privacy Policy applies solely to the 1xlite platform. 1xlite is not responsible for the privacy practices or content of any third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.

14.Amendments to This Policy

1xlite reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable Philippine law, or PAGCOR regulatory requirements. The date of the most recent revision is displayed at the top of this page.

When material changes are made to this Policy, 1xlite will notify registered users by email or by displaying a prominent notice on the platform prior to the changes taking effect. Your continued use of the 1xlite platform following the effective date of any amendment constitutes your acceptance of the revised Policy.

15.Contact & Complaints

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way 1xlite handles your personal data, please contact us:

• Email: [email protected]
• Response time: We aim to acknowledge all privacy-related inquiries within five (5) business days and resolve them within thirty (30) calendar days.

If you are not satisfied with our response, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines, which is the independent authority responsible for enforcing the Data Privacy Act of 2012. Information on how to file a complaint with the NPC is available on the NPC's official website.

For responsible gaming concerns, please visit our Responsible Gaming page. For general platform terms, please review our Terms & Conditions.